C24 Privacy Policy — How your information is protected
C24 puts the highest priority on protecting your privacy. This page explains what data is collected, why, and your rights.
What information is collected
Various types of information are collected while using the c24 platform. A detailed list is below:
Account Information
- Name, email address, and phone number provided during registration.
- A copy of the national ID card or passport provided for identity verification.
- Date of birth—used only for age verification.
- Your chosen username and account preferences.
Payment & Financial Information
- BKash or Nagad numbers — used only for transaction processing.
- History of deposits and withdrawals in BDT.
- Last four digits of bank account (where applicable).
- Full card numbers or PINs are never collected.
Device & Browser Information
- IP address, browser type, and operating system.
- Mobile device model and screen resolution.
- Time spent on platform and pages viewed.
- Connection speed and network type (mobile data or Wi-Fi).
- • Details on data collection
- • Purpose of Data Usage
- • Cookie and tracking policy
- • Shared with third parties
- • User Rights
- • Policy changes and communication
How information is used
Information is used to manage your account, process transactions, and keep gaming services running smoothly. Usage patterns are analyzed to make the platform easier and faster to use.
Information is used to detect unauthorized access, suspicious transactions, and fraud. This directly protects your account and funds.
Email and phone are used to send promotional offers, important updates & support messages. You may opt out of marketing messages.
Compliance with applicable laws and regulations in Bangladesh may require storing and sharing certain information. This is part of c24’s legal obligations.
About cookies and browser tracking
The c24 website uses cookies — small text files stored in your browser. Cookies help remember your login status, save preferences, and improve platform functionality.
Three Types of Cookies Used on c24:
- Essential Cookies: Essential for login, sessions, and security.
- Analytics Cookies: Used to understand user behavior.
- Cookie Preferences: To remember language and interface settings.
Cookies can be blocked or deleted via your browser settings, but some features may be limited.
Sharing Data With Third Parties
C24 does not sell your personal data. However, limited sharing may occur in the following situations:
- Game Providers: Minimum necessary information for game management may be shared with third-party game providers.
- Payment processor: Information necessary to complete transactions via bKash, Nagad, or bank transfer is shared.
- Legal authorities: Information may be shared with government or regulatory authorities as required by Bangladeshi law.
- Fraud Prevention Services: Reliable third-party verification services may be used for account security.
All data sent to third parties is limited to the minimum required and safeguarded by confidentiality agreements with c24.
Your data rights
You can request information on what data c24 holds about you at any time. A list will be provided within 30 days upon request.
You can request to correct incorrect or outdated information. Name, phone, and email can be updated via account settings or support.
You may request to close your account at any time. However, some information may need to be retained for a legal period.
C24 uses industry-standard encryption to protect your data. All transfers occur over secure connections. Data stored on servers is encrypted and accessible only to authorized personnel when necessary.
Policy changes and updates
C24 reserves the right to review and update this privacy policy as needed. The latest update date will be noted on this page.
For major changes, registered users will be notified by email or account notification. Continued use after policy updates means you accept the new policy.
For changes that most affect you, c24 will try to notify you at least 14 days in advance.
Have questions or complaints?
For any privacy policy questions, data access requests, or complaints, please contact c24 Support.
Support email: [email protected]
Answers to common questions FAQ Section Available. Learn more about the terms and conditions Terms & Conditions Page View.
C24 strives to respond to privacy requests as quickly as possible — usually within 7–14 business days.